Claim Letter

February 02, 2017

Customer Service

HOMNOR INDONESIA

MRN DictionPark

Jl.Raya Bintara KM. 5

RT.03/09 Ds.Susukan, Megamendung

Bogor – Jawa Barat 14045

Dear Sir or Madam,

I have recently ordered a new pair of gloves (Item #8856695-1707) from your website on january 20. I received the order on january 31. Unfortunately, when I opened it, I saw that the gloves were used. The shoes had dirt all over it and there was small in front of the left fingers would go. My order number is 8856695.

To resolve the problem, I would like you to credit my account for the amount charged for my gloves, I have already went out and bought a new pair of gloves at my local gloves store so sending another would result in me having two pairs of the same gloves.

Thank you for talking the time to read this letter. I have been a satisfied customer of your company for many year and this is the first time. I have encountered a problem, if you need to contact me, you can reach me at 08778429****.

Sinccerely

Nazali

Nazali